High-rise window cleaning is a niche service because of its challenging work environment and the significant risks associated with the service. A WHS report in 2022 shows that falls from heights or falling objects accounted for 20% of workplace fatalities in Australia.
The nature of cleaning high windows requires the experience of a professional service trained in overcoming the challenges associated with the service. Here are six key questions you should consider asking high-rise window cleaning companies before engaging their services. To save when doing your research look for Trusted Cleaner verified business
1. Is your team provided with the necessary height safety equipment?
Safety to both workers and building occupants is always paramount when it comes to cleaning high-rise windows. It is important to confirm the cleaning service provider has the appropriate equipment to ensure safety of both their workers and members of the public below. You should ask prospective companies whether they have the following equipment to get an idea of whether they prioritise safety:
- Helmets: Provides protection against head injuries from falling objects.
- Safety Harnesses: A high-quality roofers safety harness kit can provide support for people working on a roof or when working at heights if a fall was to occur.
- Fall arrest systems: Prevents falls quickly by using retractable fall arrest systems.
- First Aid Kit: A well stocked and up to date first aid kit should be on-hand at all times
- Safety Equipment, Signs and Bollards: This is to ensure the safety of workers and members of the public.
2. Do your employees receive regular up-to-date training?
Training should always be provided to high-rise window cleaning workers. This includes training to prepare for the dangers associated with heights and proper training on using the safety equipment correctly. window cleaning services who prioritise training employees will usually be more reliable and have better overall service quality.
You should ensure that their training covers the following:
- Correct usage of equipment;
- Emergency responses;
- Safety procedures;
- Theoretical training; and
- Practical training.
Training should be regularly updated with the most up to date best practices being included with ongoing training and refresher courses being provided to workers to ensure their knowledge is in line with the latest safety standards and techniques. You can find more information on safety training by reviewing the guidelines provided by Safe Work Australia.
It is a major plus if the business has relevant membership or certifications such as those from Building Service Contractors Association of Australia (BSCAA). Certifications from recognised Australian bodies demonstrate reliability and commitment to upholding high standards.
3. Can you provide reviews or testimonials from previous clients?
Reliable high-rise window cleaning companies will typically display reviews and testimonials from previous clients on their website. Client feedback is important in assessing a company’s service quality and reliability. You should look for high-rise window cleaning providers with positive feedback and testimonials which highlight the company’s punctuality, professionalism, and quality of work.
4. What Insurance Coverage Do You Have?
Insurance coverage is required for window cleaning companies to avoid any potential financial or legal issues. You should ask whether the company has liability insurance and worker’s compensation insurance. Verifying proper insurance coverage covers both you and the employees from potential damages or accidents that may occur.
A business without liability insurance may result in you being held responsible for the costs of any damage incurred to your property.
If a worker is injured on your property and the company lacks workers’ compensation insurance, you may be held liable for the damages, including medical bills, non-economic loss (pain and suffering) and economic loss (loss of income).
It is important to ask prospective companies to provide proof of their insurance policies and to contact the insurance provider directly to answer any questions. You should also check that the policies are current and comply with local laws while providing adequate scope for high rise window cleaning.
You can find more information regarding the standard of coverage in NSW by visiting SafeWork NSW.
5. What is your Experience and Expertise in High-Rise Window Cleaning?
Just because high-rise window cleaning may be listed as a service for a business, it does not mean they are necessarily adept at handling the unique challenges possibly associated with your project. You should ask prospective companies if they have experience with buildings similar to yours. This is your opportunity to ask for examples of past projects, including previous challenges and how they overcame them.
It is also good to ask how long the company has provided high rise window cleaning services. A longer track record often correlates with higher levels of experience and reliability.
6. Do you Offer a Detailed Cleaning Plan and Cost Estimate?
Companies who provide comprehensive cleaning plans ensure transparency and clear expectations which limit any future surprises. A good cleaning plan should outline the areas to be cleaned, how frequently they are cleaned, and the methods and strategies employed.
Requesting a cost estimate from prospective businesses allows you to compare pricing to help you find the best value for money. Businesses should be transparent with their pricing to protect you from hidden costs and unexpected expenses.
Conclusion
By asking these questions to prospective high-rise window cleaning businesses, you can ensure you are engaging a professional and reliable service which meets your expectations.
